Amazon Fined for Failing to Refund Missing Order
Consumer Protection BC has ordered Amazon Canada to refund a customer and pay a $10,000 penalty.
A decision issued on October 14, 2025, found that Amazon breached section 50 of the Business Practices and Consumer Protection Act.
The case involved a Vancouver customer who ordered $582.75 worth of electronics from Amazon.ca in August 2024, but never received their order.
Amazon breached section 50 of the Business Practices and Consumer Protection Act by not issuing a refund within 15 days after a cancelled order for non-delivery.
Vice-President Shahid Noorani made the ruling, stating that Amazon failed to comply with provincial consumer protection laws.
Author's summary: Amazon fined $10,000 for failing to refund.