5 Process Improvement Steps for HR Automation Success
Don't automate broken processes - follow these process improvement steps first to lay a strong groundwork for automation success.
An HR professional recently shared a story of an automation project that spiralled into chaos. The organization skipped process improvement and simply introduced automation into the existing HR process environment, resulting in a confusing tangle of duplicative workflows, inconsistent practices, and new forms of waste.
The history of automation in HR and in organizations more broadly is littered with these stories.
Mature HR teams know that automating a broken process will only accelerate existing problems or add new ones. A survey of HR leaders found that standardizing and optimizing HR processes was the most common initiative to support HR process automation.
Author's summary: Improve HR processes before automation.