Slack Evolves into Enterprise OS with Integrated AI Tools
Slack has introduced a comprehensive update, positioning itself as the central operating system for enterprises, uniting CRM and tools like Salesforce and Tableau.
- Slackbot and Channel Expert reply via real-time search API and Context Protocol server.
- The update brings conversational CRM experiences from Agentforce Sales, IT, and HR Service, as well as Tableau, directly into Slack.
Welcome to the agentic era of work.
This release targets enterprise customers, particularly those already using Salesforce, and is immediately available to Salesforce clients globally.
Author's summary: Slack becomes a central OS for enterprises.