Harness: Next Gen Software Delivery in Financial Services
At Harness’s {unscripted} 2025 event, industry leaders discussed innovations shaping the future of software delivery in financial services, focusing on the role of AI and automation.
Impact of AI and Automation
Panelists examined how artificial intelligence and automation are transforming financial services, balancing their advantages with potential risks through measures like guardrails to ensure dependable outcomes.
“So that's investment research, really deep-diving into that and getting decisions quicker. There's so much financial data out there, and we've been using traditional machine learning for a long time, but Gen AI is just another tool that can help us get to those buy-sell signals quicker.”
Generative AI Adoption in Fintech
Generative AI is advancing rapidly across fintech companies. Initially applied to automate routine tasks, it now plays a growing role in combating financial crime and enhancing operational efficiency.
“The other areas are really around operations – automating manual tasks. We have a lot of third-party and client requests in shared mailboxes, and it's a very manual process in operations, so we're really optimising that.”
Summary
Harness’s 2025 event highlighted how AI-driven automation is revolutionizing financial services by accelerating decision-making and streamlining operations while managing risks effectively.
Author’s summary: Advances in generative AI are enabling financial services to automate processes, speed investment decisions, and strengthen reliability through thoughtful risk controls.