People's Postcode Lottery Customer Reviews
Do you agree with People's Postcode Lottery's TrustScore? Join the conversation with over 41,000 customers sharing their experiences.
Longevity and Minor Wins
One player has been participating for over 10 years, winning a total of £30 with no other prizes. Despite modest winnings, they continue to play with hope for a bigger win before they pass away.
Customer Service Experiences
“Just spoke to a lovely lady called Devine to help me with my account as I had 2 accounts and they needed merging together. It took just a few minutes to be dealt with...”
“Very pleasant, efficient young Irish lady dealt with setting up my direct debit as bank card was no longer working due to changing it. Told me about new game linked to TV series which is free...”
“Eduardo was friendly & professional throughout the call. Answered my questions confidently, & went to find out anything he wasn't sure with. Good rapport built, listened well & explained processes clearly.”
Issues and Concerns
One user reported trouble signing up on the app following a major personal data breach related to people signing in.
Another player appreciates the chance to win but has not won yet, admitting they have not played very long.
While the system is generally accessible, customer responses tend to be poor during problems.
Summary
People's Postcode Lottery receives mixed reviews: customer service is often praised, but some users report limited winnings, accessibility issues, and concerns about data breaches.
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